The Common-Sense Solution To Prevent Disappointing Staff Exits and Business Tanking Negative Reviews.
Chronic Staff Turn-Over and Negative Reviews Can Easily Devour An Entire Year's Revenue...Or Worse.
- In a recent study, 95% of respondents said they usually tell at least one other person about a bad customer experience with a company, while 54% said they share it with at least 5 other people.
- A ReviewTrackers Online Reviews Survey found that negative reviews convinced 94% of consumers surveyed to avoid a particular business.
- In a BrightLocal survey, 85% of consumers trusted online reviews as much as they did recommendations from friends and family.
- According to a Jobvite survey of job-seekers who had left a job within the first 90 days, 32% listed company culture as the reason for leaving.
"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." - Warren Buffett
People Enjoy Working In A Pleasant, Mission-Driven Environment With Shared Values. It Shows Up In Positive Customer Reviews.
- According to Forbes, 72% of workers cited corporate culture as a factor influencing their decision to work at a given company.
- Research conducted by PwC showed that 86% of customers will pay MORE for great customer service.
- Sixty-five percent of people surveyed about a good customer service experience stated that it was good because the person helping them was pleasant.
- Seventy-five percent of people trust a business after seeing a positive review.
GOOD MANNERS
"They not only increase the quality of life in the workplace,
they contribute to employee morale, embellish the company image,
and play a major role in generating profit.” - Laticia Baldrige
Poised Life Courses
Our engaging, interactive curriculum fills the gap and provides employees with the much needed interpersonal skills and good manners they need to have positive outcomes with colleagues, teams, and customers.
The Polished Professional: Everyday Manners & Social Skills
Business Manners 101: Foundation for Success
Building your Personal & Business Identity: First Impressions
The Art of the Handshake & Introductions: Lasting Impressions
Surviving the Holidays with Poise & Grace
a good experience drives revenue.
A bad experience tanks it.
We have all heard the horror stories: A single customer interaction is mishandled, the customer posts the experience online, and in a matter of hours what was a simple customer service misstep can become an Internet sensation, costing the unfortunate company in question both its reputation and some serious cash. Take American Airlines incident in 2018.
Or imagine losing a contract because of a bad handshake, lack of eye contact or not pronouncing their name correctly. First impressions are everything in business.
Then there’s the snide remarks, “harmless” jokes, and berating comments that create a toxic corporate culture of constant turnover and sinking revenue. Not to mention the frustration and cost of endlessly on-boarding new staff.
You can tell a lot about someone (or a company) in the first 7 seconds. We decide we are going to buy something from someone within the first 7 seconds. That first impression is EVERYTHING.
Many of us are not aware that we have bad manners, or don’t even realize that certain actions are considered rude. Manners is rarely, if ever, taught, yet it’s the basis of developing relationships, groups, and organizations that thrive.
Bad manners can destroy an organization rapidly. Good manners can help it grow exponentially.
Now, with international business easily accessible by anyone, and the melting pot of cultures in industry and online, a lack of understanding of manners can lead to doing the wrong thing at the wrong time. Learning good manners isn’t just about being kind or nice, it’s also about knowing what actions could be considered culturally offensive. It’s about preventing lawsuits, staff exits, and costly mistakes.
Good manners includes positive gestures of respect, courtesy or kindness that lift people up, endear them to your company, and leave them feeling valued.
Decades of Experience
Poised Life was started to make a difference in the world and help businesses find solutions to the two biggest challenges that cost them effort and resources: constant employee turn-over and dissatisfied customer reviews.
Its founder, Lorianne Isaacson, has always been interested in how she can help others, working to make people’s lives better. Lorianne grew up in the hospitality and service industry, being around others that served others. She had an appreciation for the finer things in life, and those she was around were generally well mannered, considerate individuals who served others. So naturally they put other people’s comfort first.
Lorianne’s experience in Human Resources lead her to dig deeper into why some companies’ cultures lead to employee dissatisfaction and frequent turn-over. In these companies, she noted there was no common “code” of how to treat each other or customers. It boiled down to bad manners.
She developed the Poised Life Curriculum to help business owners establish a framework for employee interactions that result in mutual respect, great communication, and an empowered work force.
The results include higher employee retention, increased employee satisfaction, and better customer experiences.
“The rules of good manners are the traffic lights of human interaction.
They make it so that we don't crash into one another in everyday behavior.”
- Pier Forni, Author of Choosing Civility
An Ounce of Prevention... Protects Your Bottom Line.
- The Society for Human Resource Management (SHRM) reported that on average it costs a company 6 to 9 months of an employee's salary to replace him or her.
- One out of 5 employees leave their workplace because of toxic culture and it has cost $223 Billion over the last five years. (SHRM Study)
- Eighty-nine percent of employers think employees leave because of money, when only 12% actually do.
- Sixty percent of workers who said they felt cared for by their employer plan to stay with their companies for three or more years, as opposed to only 7% of those who said they don’t feel cared for. (Limeade Institute)
